FREQUENTLY ASKED QUESTIONS
Please contact us if you cannot find an answer to your question.
Why the image I captured is blurry?
QuikVue working distance is 1.5cm~2cm. Please use your fingers touching patient’s forehead to stabilize focusing hand and move QuikVue close to the patient’s eye to acquire clear image.
What is the Warranty for QuikVue Plus?
QuikVue has a one-year full warranty against manufacturer defect. If the device has an issue, please contact us. We will send fixing instructions and spare parts to assist you fixing the device.
If the device is out of warranty, we will charge reasonable cost for the spare parts or arrange pick up to repair and ship back to the customer.
For after sales request, please send below info:
Device serial no.
Problem description
Photos and video to illustrate the issue
We will reply within 24 hours by e-mail.
Can QuikVue Image posterior segment/funds?
No. QuikVue can only capture images of anterior segment.
What phones are compatible with QuikVue?
For iPhone series, QuikVue can fit on all iPhone models except iPhone 14 and iPhone 15 series.
For Android phones, QuikVue can fit on most phone models.
QuikVue can also fit on iPad and other tablets.
How to recharge QuikVue?
QuikVue has builtin battery. We offer a typce C cable in the package for recharge.
What is the function for yellow filter?
The yellow filter is used in combination with cobalt blue illumination for fluorescein enhancement. That makes the pathologies more outstanding especially in OK lens fitting and TBUT test.
Is QuikVue a camera?
No. QuikVue is an adaptor not a camera. It has a 10X marco lens. It utilizes smartphone main camera to take high quality anterior segment images.